Account & Data Deletion Request

At Novela, we respect your right to control your personal data. You may request deletion of your Novela account and associated personal data by following the steps outlined below.

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How to Request Account Deletion

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To request deletion of your Novela account:

1. Email hello@novelaweddings.com
2. Use the subject line:
   “Account Deletion Request”
3. In your email, please include:
   • The email address associated with your Novela account
   • Your full name
   • A clear statement requesting permanent account deletion

We may contact you to verify your identity before processing the request.

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What Data Is Deleted

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After your request is verified and approved, we will delete or anonymize the following data associated with your account:

• User profile information
• Account credentials
• Wedding details and preferences
• Uploaded content (if applicable)

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Data That Is Retained

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Certain data cannot be deleted and will be retained in accordance with legal, regulatory, and business requirements, including:

• Records of business conducted on Novela, such as transactions, contracts, invoices, and related communications
• Messages and communication records, which are retained for a minimum of 6 months
• Data required for fraud prevention, dispute resolution, accounting, or legal compliance

Where possible, retained data will be restricted, minimized, or anonymized after account deletion.

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Retention Period

• Message and communication data are retained for at least 6 months
• Business and transactional records are retained for as long as required by applicable laws and legitimate business purposes

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Processing Time

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Account deletion requests are typically processed within 30 days after identity verification.

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Contact

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If you have questions regarding account deletion or data retention, contact us at:

📧 hello@novelaweddings.com